Privacy Policy

This Privacy Policy describes how Pro Air Duct Cleaning LLC (“Pro Air,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit proairductcleaningindiana.com (the “Site”), contact us, or use our services. By using the Site or submitting your information to us, you agree to the practices described in this Policy.

1. Information We Collect

Information You Provide to Us

When you request a quote, book a service, refer a friend, or otherwise contact us, we may collect: your name; phone number; email address; mailing or service address; city; property details (such as a property or complex name and number of units); the service you are interested in; and any other information you choose to share in a message to us.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect: your IP address; device and browser type; operating system; referring and exit pages; pages viewed and links clicked; approximate location derived from your IP address; and the dates and times of your visits. This information is collected through cookies and similar technologies described below.

Information From Third Parties

We may receive information about you from advertising and analytics partners (such as Google and Meta), from review platforms, and from any partner through which you reached us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, questions, and service inquiries;
• Schedule, provide, and follow up on our services;
• Send you appointment confirmations, reminders, invoices, and service-related messages;
• Send you marketing communications about our services, promotions, and offers (where permitted, and which you can opt out of at any time);
• Operate, maintain, improve, and secure the Site;
• Measure and improve our marketing, including online advertising and remarketing campaigns;
• Detect, prevent, and address fraud, abuse, or technical issues; and
• Comply with our legal obligations and enforce our agreements.

3. Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site and to understand and improve how it is used. These generally fall into the following categories:

• Essential cookies — required for the Site to function and cannot be switched off in our systems.
• Analytics cookies — help us understand how visitors use the Site so we can improve it (for example, Google Analytics).
• Advertising cookies — used to deliver and measure advertising and to show you relevant ads on other sites and platforms (for example, Google Ads and the Meta pixel).

You can control cookies through your browser settings and, where we offer one, through our cookie consent banner. If you disable certain cookies, some parts of the Site may not function as intended. Where required by law, we will obtain your consent before setting non-essential cookies.

4. Advertising & Analytics

We work with third-party advertising and analytics providers who use cookies and similar technologies to collect information about your activity on our Site and other sites over time. This allows us to measure performance and to show our ads to people who have visited our Site (“remarketing”). These providers may include:

• Google (Google Analytics, Google Ads, and Google’s advertising network). You can learn about Google’s practices at policies.google.com/technologies/partner-sites, opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout, and manage ad personalization at adssettings.google.com.
• Meta (the Facebook/Instagram pixel and advertising tools). You can manage your ad preferences in your Facebook and Instagram account settings.

You can also opt out of interest-based advertising from many participating companies through the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative at optout.networkadvertising.org. Opting out does not mean you will stop seeing ads — only that the ads you see may be less relevant to you.

5. Text Message (SMS) Consent

When you provide your phone number through our Site or to our team, you agree that we may contact you by phone call and text message (SMS) about your request, your appointment, and your service. Where you opt in, we may also send you promotional text messages.

• Message frequency varies. Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP. You can reply HELP for help.
• Consent to receive marketing texts is not a condition of purchasing any service.
• We do not sell or share your mobile phone number or SMS consent with third parties for their own marketing purposes.

6. How We Share Information

We do not sell your personal information for money. We may share information in the following circumstances:

• Service providers — vendors who perform services for us, such as website hosting, form processing, scheduling, payment processing, analytics, and advertising.
• Advertising & analytics partners — as described in Sections 3 and 4. Some sharing of online identifiers for advertising may be considered a “sale” or “share” under certain state laws; see Section 7 for your choices.
• Legal & safety — when we believe disclosure is necessary to comply with the law, enforce our agreements, or protect the rights, property, or safety of Pro Air, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business.

7. Your Privacy Choices & Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, and the right to opt out of certain advertising-related sharing. Residents of states with applicable privacy laws (such as California) may have additional rights, including the right not to receive discriminatory treatment for exercising those rights.

To exercise any of these choices, contact us using the details in Section 13. You may also:

• Opt out of marketing emails by using the “unsubscribe” link in any email;
• Opt out of marketing texts by replying STOP;
• Control cookies through your browser and our cookie banner; and
• Use the advertising opt-out tools listed in Section 4.

8. Data Retention

We keep personal information for as long as needed to provide our services, communicate with you, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites and services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be posted on this page, and your continued use of the Site after changes take effect means you accept the updated Policy.

13. Contact Us

If you have questions about this Policy or wish to exercise your privacy choices, contact us:

Pro Air Duct Cleaning LLC
1024 Monroe St, Elkhart, IN 46516
Phone: 574-226-7073
Email: info@proairductcleaningindiana.com